:root {
  --bg: #f6f3ee; --card: #fff; --text: #2a2622; --muted: #6f665d; --line: #e4ddd3;
  --brand: #7a2e1d; --brand-2: #a2462f; --ok: #2f6b3f; --warn: #9a6a00; --bad: #a12a2a; --info: #2c5a85;
}
* { box-sizing: border-box; }
body { margin: 0; font: 15px/1.5 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif; background: var(--bg); color: var(--text); }
a { color: var(--brand); }
header { background: var(--brand); color: #fff; padding: 10px 16px; display: flex; flex-wrap: wrap; align-items: center; gap: 8px 18px; }
header strong { font-size: 16px; margin-right: auto; }
header nav { display: flex; flex-wrap: wrap; gap: 4px 14px; }
header nav a { color: #fff; text-decoration: none; opacity: .9; }
header nav a.ativo { text-decoration: underline; opacity: 1; }
header form { margin: 0; }
header button { background: transparent; border: 1px solid #fff8; color: #fff; padding: 3px 10px; }
main { max-width: 1100px; margin: 0 auto; padding: 16px; }
h1 { font-size: 22px; margin: 6px 0 14px; }
h2 { font-size: 17px; margin: 22px 0 10px; }
.modo { background: #fff3cd; color: #6b4e00; border: 1px solid #f0d78c; border-radius: 6px; padding: 8px 12px; margin-bottom: 14px; }
.modo.real { background: #e6f2ea; color: #1f4f2c; border-color: #b9dcc4; }
.flash { background: #e8f0fa; border: 1px solid #bcd0ea; border-radius: 6px; padding: 8px 12px; margin-bottom: 14px; }
.flash.erro { background: #fbe9e9; border-color: #eab8b8; }
.cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: 10px; }
.card { background: var(--card); border: 1px solid var(--line); border-radius: 8px; padding: 12px 14px; }
.card .n { font-size: 26px; font-weight: 700; }
.card .l { color: var(--muted); font-size: 13px; }
.box { background: var(--card); border: 1px solid var(--line); border-radius: 8px; padding: 14px; margin-bottom: 14px; }
table { width: 100%; border-collapse: collapse; background: var(--card); border: 1px solid var(--line); border-radius: 8px; overflow: hidden; }
th, td { text-align: left; padding: 8px 10px; border-bottom: 1px solid var(--line); vertical-align: top; }
th { background: #faf7f2; font-size: 13px; color: var(--muted); }
.tabela { overflow-x: auto; }
.tag { display: inline-block; font-size: 12px; padding: 1px 8px; border-radius: 10px; border: 1px solid currentColor; white-space: nowrap; }
.t-automatico { color: var(--info); } .t-aguardando_equipe { color: var(--warn); } .t-em_atendimento { color: var(--brand-2); } .t-finalizado { color: var(--ok); }
.t-pendente { color: var(--warn); } .t-em_andamento { color: var(--info); } .t-concluida { color: var(--ok); } .t-cancelada { color: var(--muted); }
.t-falhou { color: var(--bad); } .t-pausado { color: var(--bad); }
.filtros { display: flex; flex-wrap: wrap; gap: 6px; margin-bottom: 12px; }
.filtros a { padding: 4px 10px; border: 1px solid var(--line); border-radius: 14px; background: #fff; text-decoration: none; color: var(--text); font-size: 14px; }
.filtros a.ativo { background: var(--brand); color: #fff; border-color: var(--brand); }
label { display: block; font-weight: 600; margin: 12px 0 4px; }
.ajuda { color: var(--muted); font-size: 13px; font-weight: normal; }
input[type=text], input[type=password], input[type=number], input[type=url], select, textarea {
  width: 100%; padding: 8px 10px; border: 1px solid #cfc6ba; border-radius: 6px; font: inherit; background: #fff;
}
textarea { min-height: 70px; resize: vertical; }
button, .botao { background: var(--brand); color: #fff; border: 0; border-radius: 6px; padding: 8px 14px; font: inherit; cursor: pointer; text-decoration: none; display: inline-block; }
button.sec, .botao.sec { background: #fff; color: var(--brand); border: 1px solid var(--brand); }
button.perigo { background: var(--bad); }
.acoes { display: flex; flex-wrap: wrap; gap: 8px; margin: 10px 0; }
.acoes form { margin: 0; }
.conversa { display: flex; flex-direction: column; gap: 8px; }
.msg { max-width: 80%; padding: 8px 12px; border-radius: 8px; white-space: pre-wrap; word-wrap: break-word; border: 1px solid var(--line); }
.msg.entrada { align-self: flex-start; background: #fff; }
.msg.saida { align-self: flex-end; background: #f1e7dc; }
.msg.equipe_app { background: #e3eee6; }
.msg .meta { display: block; font-size: 12px; color: var(--muted); margin-top: 4px; }
.dados { white-space: pre-wrap; margin: 0; font: inherit; }
.login { max-width: 360px; margin: 60px auto; }
.grade2 { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
@media (max-width: 760px) { .grade2 { grid-template-columns: 1fr; } .msg { max-width: 95%; } th, td { padding: 6px; } }